Dhaka11 — Terms and Conditions
Full Policy for Members

1. Introduction & Consent

These Terms & Conditions ("Terms") dhaka11 and its members. By using the dhaka11.vu website or any associated application, you agree to be bound by all of these Terms.

We always want our members to have a clear understanding of the terms under which they use our platform. That is why these terms are written in plain, straightforward English for everyone's convenience.

These Terms may be updated from time to time. When changes are made, we will notify members via email or in-app notification, and the date of the latest update will always be shown at the top of this page.

2. Eligibility & Registration

2.1 Age & Eligibility Requirements

To register with dhaka11, you must meet the following requirements:

• You must be at least 18 years of age.
• You must not be a resident of any country or territory where online gaming is prohibited by law.
• You must be registering on your own behalf, not on behalf of another person.
• Your account has not been previously closed by dhaka11.

2.2 Single Account Policy

Each individual may only register one account. Creating multiple accounts is strictly prohibited. If multiple accounts are detected, all accounts and any funds held within them may be forfeited.

3. Account Management

3.1 Account Security

You are responsible for keeping your account secure. Never share your login credentials (username and password) with anyone. If you suspect unauthorized access to your account, contact our support team immediately.

3.2 Updating Account Information

If your phone number, email, or banking details change, please update them in your account settings. dhaka11 is not responsible for payment delays or issues caused by outdated information.

3.3 Inactive Accounts

An account with no transactions for 12 consecutive months will be considered inactive. A monthly administrative fee may be charged on inactive accounts. Once the balance reaches zero, the account will be closed.

4. Deposits & Withdrawals

4.1 Deposit

Dhaka11 accepts mobile banking, bank transfers, and e-wallets for deposits. The minimum deposit amount is BDT 500. All deposits are processed in Bangladeshi Taka (BDT).

• Deposits are usually instant; bank transfers may take up to 30 minutes.
• Deposits from third-party accounts are not accepted.
• For failed or pending deposits, please contact support within 24 hours.

4.2 Withdraw

KYC verification must be completed before making a withdrawal. The minimum withdrawal amount is BDT 500, with a maximum daily limit of BDT 50,000.

• Withdrawals are typically processed within 3–15 minutes.
• Verification may take up to 48 hours while pending.
• Bonus funds cannot be withdrawn until the wagering requirement has been fully met.

5. Bonuses & Promotions

5.1 Welcome Bonus

New members will receive a 100% welcome bonus on their first deposit. The following terms apply to this bonus:

• Maximum bonus amount is BDT 5,000.
• To withdraw bonus funds, a wagering requirement of 15x the total bonus amount must be completed.
• Wagering must be completed within 30 days of receiving the bonus.
• The welcome bonus applies to the first deposit only.

5.2 Weekly & Special Bonuses

Dhaka11 offers weekly reload bonuses, cashback, and special event promotions for regular members. Each bonus comes with its own terms, which are clearly communicated at the time of the offer.

6. Betting Rules & Regulations

6.1 Bet Acceptance & Cancellation

Dhaka11 reserves the right to accept or decline any bet. Bets may be voided under the following circumstances:

• If a match or event is cancelled or postponed.
• If incorrect odds are displayed due to an obvious system error.
• If a bet is submitted after the designated time.
• If there is suspicion of bet fraud or match fixing.

6.2 Match Cancellation Policy

If a match is cancelled, the full stake for a single bet will be refunded. For accumulator bets, the cancelled match will be treated as void and the remaining selections will stand.

6.3 Maximum Win Limit

The maximum payout on any single bet is subject to a set limit, which varies by sport and market. The maximum potential win is always displayed on the bet slip.

7. KYC & Identity Verification

Dhaka11 complies with international anti-money laundering regulations. All members must complete the KYC (Know Your Customer) process before making a withdrawal.

7.1 Required Documents

• Scanned copy of your National ID (NID) or passport.
• A recent selfie holding your ID document.
• Proof of address (utility bill or bank statement).
• Proof of the payment method used.

8. Responsible Gaming

Dhaka11 is dedicated to responsible gaming. We believe gaming should be a healthy and enjoyable form of entertainment.

8.1 Tools Available for Members

• Deposit Limit: Set daily, weekly, or monthly limits.
• Loss Limit: Decide on the maximum amount you are willing to lose in a single session.
• Session Timer: Set a time limit for continuous play.
• Cool-off Period: Take a break anywhere from 24 hours to 6 weeks.
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform.

For more details, visit our Responsible Gaming Page View.

9. Privacy & Data Protection

Your personal information is safe with us. dhaka11 adheres to international data protection standards and does not sell your data to third parties.

For full details on how we collect, use, and store your information, please see our Privacy Policy Read more.

10. Account Suspension & Closure

Dhaka11 reserves the right to suspend or close any account at any time for the following reasons:

• Violation of these Terms.
• Creating multiple accounts or committing bonus fraud.
• Involvement in match fixing or any unauthorized activity.
• Providing false information.
• Suspicion of money laundering.

Members may also request account closure at any time. All valid balances may be withdrawn before the account is closed.

11. Dispute Resolution

If you have a dispute or complaint, please contact our support team first. We aim to resolve all complaints within 48 hours.

If the matter cannot be resolved through our support team, it may be escalated to dhaka11's international licensing authority.

12. Amendments to Terms

Dhaka11 reserves the right to update these Terms & Conditions at any time. For significant changes, members will be notified at least 7 days in advance via email or in-app notification.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.