dhaka11 | Responsible Gaming — Tools and Tips for Safer Play

Our Protection Tools

Protection tools available free of charge to every dhaka11 member

Deposit Limit

Set your own maximum daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately; increasing one requires a 72-hour waiting period.

Loss Limit

Set the maximum amount you can lose within a given period. Once the limit is reached, gaming will be stopped automatically.

Session Timer

Set a time limit on how long you can play in one session. You will receive a reminder when time is up, with the option to take a break.

Cool-off Period

Take a break from 24 hours up to 6 weeks. Deposits and betting will be completely suspended during this time, but your account will remain active.

Self-Exclusion

Exclude yourself from the platform temporarily or permanently. While self-exclusion is active, any new accounts you create will also be blocked.

Bet Limit

Set a maximum stake per single bet. Protect yourself from large bets and keep your budget in check.

How do I set limits?

1

Log in to your account

Log in to your dhaka11 account and go to "Account Settings".

2

Open the "Responsible Gaming" menu

Go to Settings and click on the "Responsible Gaming" tab.

3

Choose your preferred tool

Deposit Limit, Session Timer, or Self-Exclusion — select whichever you need.

4

Set Limits & Timeframes

Enter the amount or time limit and confirm. Changes will take effect immediately.

5

Email Verification

Once your limit is set, a confirmation will be sent to your email.

Daily Limit

Maximum daily deposit amount

Weekly Limit

Weekly total deposit cap

Monthly Limit

Maximum amount you can deposit per month

Session Time

Maximum continuous play time limit

Limit decreases take effect immediately. Increases require a 72-hour waiting period, giving you time to reconsider your decision.

What does responsible gaming actually mean?

When people hear "play responsibly," many assume it's just a cautionary phrase. But at dhaka11, responsible gaming is a real system — we provide genuine tools, not just advice.

Gaming becomes a problem when it stops being entertainment — when it starts affecting your family, work, or finances. dhaka11 wants to make sure you never reach that point.

Signs of Healthy Gaming

A healthy gamer is someone who:

Play within a set budget.
You stay emotionally balanced even after a loss.
You spend time on activities other than gaming.
You do not assume that a win is guaranteed.
You can take a break whenever you need.

How to recognize problematic gaming?

Problems develop gradually — they rarely appear all at once. That's why recognizing the small signs early matters. If you notice even one of the signs below, pause and reflect.

If you notice 3 or more of the signs below in yourself, please contact our support team or take a cool-off period.

Dhaka11's Commitment

We are a licensed platform operating in accordance with international Responsible Gaming standards. Our system automatically detects unusual gaming patterns and reaches out to members directly through our support team.

We also recognize that gaming is never appropriate for anyone under 18. Our strict KYC process verifies every user's age. If there are minors in your household, please make sure parental controls are enabled on your devices.

How do I set a gaming budget?

A simple rule: only play with money you can afford to lose without it affecting your life. After covering monthly essentials — rent, groceries, your children's education — set aside a small portion of what's left for entertainment, which may include gaming.

Never play with borrowed money or your savings. Following this one rule alone can protect you from serious financial harm.

⚠️ Warning Signs

Exceeding Budget

You are spending more than planned and feel uncomfortable about it.

Losing Track of Time

You sit down to play and hours pass by — you have no time left for your family.

Chasing Losses

You keep playing to chase your losses, only to lose even more.

Stress

When you are not playing, you feel restless and irritable.

Tendency to Conceal

You hide or lie about your gaming habits to family or friends.

Gaming with borrowed money

You are borrowing money or dipping into emergency savings to fund your gaming.

Yourself Evaluate

Ask yourself these questions honestly

1

In the past month, have you deposited more than you originally planned?

2

After losing, have you repeatedly felt the urge to play again to win it back?

3

Is gaming affecting your work, studies, or time with family?

4

Have the people close to you expressed concern about your gaming?

5

Do you feel restless or irritable when you are not gaming?

6

Do you ever think of gaming as a way to solve financial problems?

7

Do you feel like you cannot stop gaming even when you want to?

Result: 2–3 "Yes" answers — stay cautious. More than 4 "Yes" answers — please contact support or consider self-exclusion.

Help How to access it?

You are not alone — dhaka11 is always here for you

Live Chat Support

Chat with us directly on the dhaka11 app or website. Support available 24/7.

Email Support

[email protected]

You will receive a response within 24 hours.

Self-Exclusion

Activate it yourself from Account Settings. Takes effect immediately.

If you need professional help

Mental Health Professional

Gaming addiction is a mental health condition. Please reach out to the mental health department at your local hospital.

Talk to Your Family

Talk openly with a trusted family member or friend. You don't have to face this alone.

Support Group

Reach out to social organizations in Bangladesh that assist with gaming or addiction issues.

About Responsible Gaming FAQ

Most frequently asked questions by members

For a temporary self-exclusion, your account will be automatically reactivated once the set period (up to 6 weeks) ends. For a long-term or permanent self-exclusion, reactivation is possible after a minimum of 6 months and only by contacting support directly. This break is for your benefit — a chance to reassess.

This is an intentional safeguard. In emotional moments — such as right after a big loss — people often decide to raise their limits, only to regret it later. The 72-hour waiting period gives you time to reconsider with a clear head. Reducing a limit always takes effect immediately.

Change your password immediately and enable two-factor authentication (2FA). If there are minors in your household, install parental control software on your device. If you notice any suspicious activity, contact support — we can review your account activity.

No. During a self-exclusion or cool-off period, no bonus offers or promotional messages will be sent. This is part of our responsible marketing policy. Once you return, normal offers will resume.

Yes, absolutely. Gaming and other behavioral addictions are recognized mental health conditions. Speaking with a trained psychologist or counselor can be highly effective. Major hospitals in Bangladesh have mental health departments. Seeking help is a sign of courage, not weakness.

Dhaka11Responsible Gaming at —
Keep it fun, not addictive

Our Protection Tools

Deposit Limit

Loss Limit

Session Timer

Cool-off Period

Self-Exclusion

Bet Limit

How do I set limits?

Log in to your account

Open the "Responsible Gaming" menu

Choose your preferred tool

Set Limits & Timeframes

Email Verification

Daily Limit

Weekly Limit

Monthly Limit

Session Time

What does responsible gaming actually mean?

Signs of Healthy Gaming

How to recognize problematic gaming?

Dhaka11's Commitment

How do I set a gaming budget?

⚠️ Warning Signs

Exceeding Budget

Losing Track of Time

Chasing Losses

Stress

Tendency to Conceal

Gaming with borrowed money

Yourself Evaluate

Help How to access it?

If you need professional help

About Responsible Gaming FAQ

For parents for

Dhaka11's Responsible Gaming Standards

Play responsibly,
dhaka11Have fun with !

Dhaka11Responsible Gaming at — Keep it fun, not addictive

Our Protection Tools

Deposit Limit

Loss Limit

Session Timer

Cool-off Period

Self-Exclusion

Bet Limit

How do I set limits?

Log in to your account

Open the "Responsible Gaming" menu

Choose your preferred tool

Set Limits & Timeframes

Email Verification

Daily Limit

Weekly Limit

Monthly Limit

Session Time

What does responsible gaming actually mean?

Signs of Healthy Gaming

How to recognize problematic gaming?

Dhaka11's Commitment

How do I set a gaming budget?

⚠️ Warning Signs

Exceeding Budget

Losing Track of Time

Chasing Losses

Stress

Tendency to Conceal

Gaming with borrowed money

Yourself Evaluate

Help How to access it?

If you need professional help

About Responsible Gaming FAQ

Can I come back after a self-exclusion?

Why is there a 72-hour waiting period to increase a deposit limit?

What if I suspect a family member is using my account?

Will I receive bonus offers during self-exclusion?

Can professional help be effective for overcoming a gaming problem?

For parents for

Dhaka11's Responsible Gaming Standards

Play responsibly, dhaka11Have fun with !

Dhaka11Responsible Gaming at —
Keep it fun, not addictive

Play responsibly,
dhaka11Have fun with !